Mom's Apple Pie

How can I contact Mom's Apple Pie Company?
Phone: 703-471-6266 (shipping center in Occoquan, VA)
Fax: 703-497-4743
Email: mom@momsapplepieco.com - Mom
orders@momsapplepieco.com - Order Issues

Can I choose FedEx Home Ground as my shipping method?

Our pies are preservative-free so they need to arrive to you within 2 days. Therefore, only choose the FedEx Home Ground shipping method if you are within the 1 or 2 day regions below (generally east of the Mississippi).

What are your shipping and return policies?

Shipping Policy: We ship by FedEx according to the shipping method that you request. We ship only within the U.S. We normally notify you within 24 hours of your purchase status. If we are out of stock of a particular item, we will notify you of this and not charge you.

We typically ship your order within 24 hours. If you would like the order held for a future ship date, please contact Mom’s at: orders@momsapplepieco.com or call 703-497-7437 to request that the order be held. Please include your order numbers

We do not ship items over the weekend so that we minimize the time in transit. So if you place an order that would wait over a weekend, we will instead ship it on the next Monday.

Return Policy: Most of the time, our pies arrive without a problem. However, pies are fragile…some more than others. Nut pies tend to ship very well. We pack each box by hand and take a lot of care to ensure that our pies arrive intact. We will gladly accept returns on crushed items and send a replacement. If the box is crushed when you get it, do not accept the package.

Do you offer shipping insurance?

Our shipments are insured against damage at no extra cost to you. Pies are shipped with no signature needed. If you want the package put directly into the hands of the recipient, please email Mom's requesting a delivery signature for the package after you place your order.  FedEx imposes an additional $3 fee for this service, which can be paid via credit card when you request the service.  Usually, there is no problem with FedEx leaving the package at the door when no one is home, however, it is left to the discretion of the FedEx driver.  The package might not be left if there are weather, insect, or other potentially sketchy issues.  Packages shipped to an apartment/suite will not be left if no one is home to receive it.  

What happens if I provide an incorrect shipping address?

If this happens, FedEx must correct your shipping destination. We pass a $15 fee onto you if this was your error and it was not caught before your item was shipped.

My package arrived late. Can I get a refund for my shipping fees?

We can only offer a limited guarantee for Overnight shipments if FedEx fails to deliver your package on time. This offer excludes acts of God such as weather and high seasonal shipping volume periods such as Thanksgiving and Christmas.

What is your privacy policy?

Your privacy is very important to us. We use your information only for processing payment. We will not sell, rent, or share your information with others.

How long is the pie good for?

There is an expiration date on the label. However, if you refrigerate or freeze your pie upon arrival, your pie will last much longer. Mom does not use preservatives.

How big are the pies and breads?

The pies are 9 inches in diameter and weigh 2 to 2.5 lbs depending on type. The breads are 8 inches long.

Do you make other items?

Yes, there are several seasonal pies we make which appear on our website when available. Additionally, each of our store locations make their own specialty items such as cream pies, cookies, cakes, and quiches.

I am ordering a large number of pies for my office. What should I do?

If you are ordering more than 10 pies, please call us at 703-471-6266.

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